Last Updated: [22.01.2024]
Grievance Redressal Policy
Welcome to Kriyado, your trusted shopping betterment platform designed to bring you exclusive discounts from a wide range of partner shops across Kerala. We are committed to ensuring your satisfaction and addressing any grievances promptly and effectively. This Grievance Redressal Policy outlines the process for handling concerns or issues you may encounter while using Kriyado services.
1. About Kriyado
Kriyado is a platform aimed at improving your shopping experience by providing exclusive discounts through our partner shops. We work diligently to onboard reliable businesses to our network, ensuring you access the best deals and offers without limitations.
2. Partner Shop Registration and Listing
Our partner shops are registered by their managers or business owners through the official entry form available at partners.kriyado.com. Upon successful registration, their details are listed publicly at partners.kriyado.com/kriyado-partner and within the Kriyado Mobile and Customer Apps (https://app.kriyado.com/).
While we strive to ensure smooth communication between shop management and their billing or service staff, there may be instances where shop staff are unaware of the discounts. In such cases, you can reach out to us, and our team will work with the shop management to resolve the issue promptly, ensuring you receive the committed discounts.
3. Partner Shop Discount Availability
Kriyado partners provide discounts with the expectation of receiving repeated visits from Kriyado customers. However, due to insufficient customer visits, some shops may withdraw their discounts without properly notifying Kriyado through official email communication.
If you identify any shops listed as Kriyado Partners that are not honoring the committed discounts:
- Please inform us immediately at the provided contact details.
- Once notified, our team will investigate the matter and, if necessary, remove the shop from our Partner list.
- We will also endeavor to connect with nearby shops to arrange alternative discounts for you. Please note that offering discounts remains the sole discretion of the shops.
4. Refund Policy
Please note that Kriyado does not offer refunds for any subscriptions or purchases made through the platform. We advise you to carefully review the terms and conditions before subscribing or engaging with our services.
5. Reporting Grievances
We are dedicated to addressing your concerns effectively. You can reach us through the following channels:
- Phone: +91 8281035452
- Email: support@kriyado.com
When submitting a grievance, please provide detailed information about the issue, including the shop name, location, and nature of the grievance. This will help us resolve your concern swiftly and efficiently.
6. Limitation of Liability
Kriyado acts as a facilitator to provide you access to discounts offered by our partner shops. The final responsibility for honoring the discounts lies with the respective shops. Kriyado is not liable for any direct or indirect losses incurred due to the withdrawal of discounts by partner shops.
By using Kriyado, you agree to the terms outlined in this policy. Your cooperation helps us maintain the quality and reliability of the platform, ensuring a seamless experience for all users.
Thank you for choosing Kriyado as your shopping partner.